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Return Policy

Thank you for shopping at

If, for any reason, you are not satisfied with your purchase, we will happily provide a full refund.


You have 15 calendar days to return an item from the date you took over the package.

Refund is possible if:

  • your item is unused and in the same condition that you received it;
  • your item is in the original packaging;
  • you have the receipt or proof of purchase.

If these conditions are fulfilled, please inform us via email, that you want to use the refund option.

Pack the purchased items in appropriate container and send it to:

FIDIA MEDI retail & services, Ltd.

Ulica Franje Koširjeve 1,

1000 Ljubljana,

Slovenia, EU



You will be responsible for paying for the shipping costs for returning the merchandise or it will be deducted from your refund. Shipping costs are nonrefundable.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund within a certain amount of days, depending on your card issuer's policies.

Limitation of liability

Fidia Medi d.o.o. is not responsible for the customer's shipment while it is out of Fidia Medi d.o.o. custody and control. Fidia Medi d.o.o. is not liable for loss or damage of a shipment while shipment is out of our custody or control. 

Inspect the received package and items immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package.

Contact Us

If you have any questions on how to return your item to us, please don’t hesitate to Contact Us.